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a. Makes prompt, clear decisions which may involve tough choices or considered risks
b. Takes responsibility for actions, projects and people
c. Takes initiative, acts with confidence and works under own direction
d. Initiates and generates activity
a. Provides others with a clear direction
b. Sets appropriate standards of behaviour
c. Delegates work appropriately and fairly
d. Motivates and empowers others
e. Provides staff with development opportunities and coaching
f. Recruits staff of a high calibre
a. Demonstrates an interest in and understanding of others
b. Adapts to the team and builds team spirit
c. Recognises and rewards the contribution of others
d. Listens, consults others and communicates proactively
e. Supports and cares for others
f. Develops and openly communicates self-insight such as an awareness of own strengths and weaknesses
a. Upholds ethics and values
b. Demonstrates integrity
c. Promotes and defends equal opportunities, builds diverse teams
d. Encourages organisational and individual responsibility towards the community and the environment
a. Establishes good relationships with customers and staff
b. Builds wide and effective networks of contacts inside and outside the organisation
c. Relates well to people at all levels
d. Manages conflict
e. Uses humour appropriately to enhance relationships with others
a. Makes a strong personal impression on others
b. Gains clear agreement and commitment from others by persuading, convincing and negotiating
c. Promotes ideas on behalf of self and or others
d. Makes effective use of (internal) political processes to influence and persuade others
a. Speaks clearly and fluently
b. Expresses opinions, information and key points of an argument clearly;
c. Makes presentations and undertakes public speaking with skill and confidence;
d. Responds quickly to the needs of an audience and to their reactions and feedback;
e. Projects credibility.
a. Writes clearly, succinctly and correctly
b. Writes convincingly in a engaging and expressive manner
c. Avoids the unnecessary use of jargon or complicated language;
d. Writes in a well-structured and logical way;
e. Structures information to meet the needs and understanding of the intended audience.
a. Applies specialist and detailed technical expertise;
b. Develops job knowledge and expertise (theoretical and practical) through continual professional development
c. Shares expertise and knowledge with others
d. Uses technology to achieve work objectives;
e. Demonstrates appropriate physical co-ordination and endurance, manual skill, spatial awareness and dexterity
f. Demonstrates an understanding of different organisational departments and functions.
a. Analyses numerical data, verbal data and all other sources of information
b. Breaks information into component parts, patterns and relationships
c. Probes for further information or greater understanding of a problem
d. Makes rational judgements from the available information and analysis
e. Produces workable solutions to a range of problems
f. Demonstrates an understanding of how one issue may be a part of a much larger system.
a. Rapidly learns new tasks and quickly commits information to memory
b. Gathers comprehensive information to support decision making
c. Demonstrates an immediate understanding of newly presented information
d. Encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback).
e. Manages knowledge (collects, classifies and disseminates knowledge of use to the organisation)
a. Produces new ideas, approaches, or insights
b. Creates innovative processes, products or designs
c. Produces a range of solutions to problems
d. Seeks opportunities for organisational improvement
e. Devises effective change initiatives
a. Works strategically to realise organisational goals;
b. Sets and develops strategies;
c. Identifies, develops positive and compelling visions of the organisation’s future potential;
d. Takes account of a wide range of issues across, and related to, the organisation.
a. Sets clearly defined objectives
b. plans activities and projects well in advance and takes account of possible changing circumstances
c. Manages time effectively
d. Identifies and organises resources needed to accomplish tasks;
e. Monitors performance against deadlines and milestones.
a. Focuses on customer needs and satisfaction;
b. Sets high standards for quality and quantity;
c. Monitors and maintains quality and productivity;
d. Works in a systematic, methodical and orderly way;
e. Consistently achieves project goals.
a. Appropriately follows instructions from others without unnecessarily challenging authority
b. Follows procedures and policies
c. Keeps to schedules
d. Arrives punctually for work and meetings
e. Demonstrates commitment to the organisation
f. Complies with legal obligations and safety requirements of the role
a. Adapts to changing circumstances
b. Accepts new ideas and change initiatives;
c. Adapts interpersonal style to suit different people or situations;
d. Shows respect and sensitivity towards cultural and religious differences
e. Deals with ambiguity, making positive use of the opportunities it presents.
a. Works productively in a high pressure environment
b. Keeps emotions under control during difficult situations
c. Balances the demands of a work life and a personal life
d. Maintains a positive outlook at work
e. Handles criticism well and learns from it
a. Accepts and tackles demanding goals with enthusiasm
b. Works hard and puts in longer hours when it is necessary
c. Identifies development strategies needed to achieve career goals and makes use makes use of developmental or training opportunities
d. Seeks progression to roles of increased responsibility and influence
a. Keeps up to date with competitor information and market trends
b. Identifies business opportunities for the organisation
c. Demonstrates financial awareness
d. Controls costs and thinks in terms of profit, loss and added value
a. Undertakes personal development through gaining relevant planned experience
b. Obtains the qualifications required for the job
c. Conducts continuous professional (or technical) development
d. Maintains an awareness of similar roles in other organisations
e. Engages positively with the MDPP process